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Faq

FAQ

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What makes our plushies unique?
Our plushies are designed with a perfect blend of style, quality, and functionality. Each piece is crafted to bring you elegance while meeting the demands of your everyday life.
How can I care for my plush to ensure its longevity?
To keep your plush looking its best, avoid exposure to prolonged sunlight or moisture. Clean it gently with a soft, cloth, and store it in the protective dust bag provided when not on display.
What if I have an issue with my purchase?
We’re here to help! Contact our customer support team, and we’ll work with you to resolve any concerns quickly and effectively.
Are your plushies sustainably made?
We’re committed to ethical practices and sustainability. Many of our products useeco-friendly materials and processes to ensure we’re reduce our environmental impact while maintaining top-notch quality.
How long does delivery take?
Delivery times vary based on your location. Orders typically arrive within 7-10 business days.
Do you offer international shipping?
No, we only serve Canadians coast to coast.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s journey.
What happens if my package is lost or damaged during shipping?
If your package is lost or arrives damaged, please contact our customer support team as soon as possible. We’ll work with you to resolve the issue promptly.

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